How do I change my subscription plan?

Monthly subscription plans can be changed to yearly at any time.  Annual plans can be changed to monthly at the end of their annual term.

Changing from a yearly to a monthly subscription plan or upgrading or downgrading your subscription plan is not automatic. You need to manually set it on the Yeti’s Subscription page.

Please be aware, there are three restrictions on downgrading a subscription plan:

1. Annual plans cannot downgrade the plan.
2. The number of existing Sites must be within the new plan’s Site number range. As an example, if you have 70 Sites and a High Performance subscription (51-100 Sites), you cannot change to the High Performance subscription that allows 26 to 50 Sites.
3. The current plan must have been in place for at least one month before you can downgrade. This includes new subscriptions. For instance, downgrading your plan on May 10th can only be done again on June 10th. You can, however, upgrade your plan at any time.

• Where to review your Subscription
• How to check Invoice Date
• Example of an attempt to downgrade the plan before one month
• Example of an attempt to change to plan with fewer Sites
• How to change from a monthly to a yearly plan

Where to review your subscription

To make changes to subscription plans, click on Gear > Subscription > Plans.

How to check Invoice Date

When you click on the Subscription button, you can see the date of your “Next Invoice”.

Example of an attempt to downgrade the plan before one month

If you downgraded your plan on June 19th and you try to downgrade before July 19th, you will see this message:

Example of an attempt to change to a plan with fewer Sites

A message will appear if you choose a plan that supports fewer Sites than your current plan.

Suppose you have 50 Sites and want to downgrade to Snow Pro, which allows 25 Sites. In this case, changing the plan will require archiving some Sites.

How to change from a monthly to a yearly plan

It is only possible to change from a monthly to a yearly subscription, not the other way around.